Equine Retail Assistant

Equine Retail Assistant

Role Overview

The Equine Retail Assistant will report directly to the Equine Retail Lead and will play a key role in the day-to-day operation of the equine retail department. This position is responsible for ensuring the department is well-organised, commercially focused, secure, and delivers an excellent customer experience.

Working closely with management and the wider retail team, the successful candidate will help maximise productivity, sales performance, customer satisfaction, and store security. Daily responsibilities will include merchandising, stock control, sales, and maintaining a safe and secure retail environment.

Key Duties & Responsibilities

1. Department Presentation & Merchandising

• Ensure the equine department is attractively merchandised and well laid out to drive sales
• Maintain clear and accurate signage, POS displays, and promotional materials
• Regularly review and refresh product displays to reflect seasonal trends and promotions

2. Inventory Control & Stock Management

• Receive and check incoming stock from suppliers
• Accurately log products, pricing, and invoices in line with store operating procedures
• Maintain organised stock areas to ensure accurate inventory levels and minimise loss
• Support regular stock takes and loss prevention initiatives

3. Sales, Customer Service & Security Awareness

• Actively assist customers with product selection and equine-related queries
• Identify sales opportunities and contribute to achieving department sales targets
• Handle customer complaints, returns, and product quality issues professionally
• Remain vigilant to potential theft, fraud, or suspicious behaviour and follow store security procedures
• Ensure high-value items are displayed and handled in line with security guidelines
• Report security incidents or concerns promptly to management

Skills & Experience

• Sales skills: Ability to drive sales, monitor performance, and identify new opportunities
• Merchandising knowledge: Creative approach to product presentation with awareness of secure display practices
• Customer service excellence: Confident in handling customer enquiries, complaints, and returns
• Security awareness: Understanding of loss prevention, theft deterrence, and safe handling of stock
• Communication skills: Strong verbal and written communication, with the ability to work collaboratively within a team
• Organisational skills: Ability to manage stock, displays, and daily tasks efficiently
• Flexibility: Comfortable adapting to changing priorities and handling conflict professionally
• Problem-solving: Investigating product quality issues while maintaining customer satisfaction and store security
• Willingness to help out in other departments and the café as and when needed

What we’re looking for –

A motivated, detail-oriented individual with a passion for retail and equine products, who takes pride in delivering outstanding customer service while maintaining a safe, secure, and well-managed retail environment. An equine related qualification or previous experience in an equine related field is a distinct advantage.